Premium Services, Inc.

Case Study 4 - Facilities - General

A medium tier, regional property management company, after assuming control of two, 1970’s era multi-tenant medical facilities, sought solutions to a wide ranging host of facilities related problems stemming and inherited from the tenure of the previous building owners.

Premium Services, Inc., in tandem with our customer, faced the following tasks:

  • Disgruntled tenants voicing complaints regarding building improvements, cleaning, grounds services and a general state of disrepair
  • Assessing building(s) conditions and proposing cohesive remedial and refurbishing plans
  • The organization and implementation of maintenance and mechanical contracts
  • Integrating all necessary services and executing a coordinated action plan

Based on this property management company’s historic reliance on Premium Services, Inc. for comprehensive services at other locations and recognizing the inherent tight time parameters and budget constraints, it seemed only logical to leverage Premium Services, Inc.’s integrated facility services platform to aggressively facilitate all steps in this project.

Premium Services, Inc. went on to assess, draft proposals and execute services addressing the following service issues:

  • Janitorial
  • Snow removal
  • Plumbing
  • Hard floor surface care
  • HVAC
  • Handy man services (daily schedule)
  • Carpentry
  • Roofing
  • Landscape
  • Electrical
  • Parking lot maintenance
  • Window cleaning
  • Locksmith services
  • Glazing
  • Painting
  • Related emergency services

During our service performance, Premium Services, Inc. successfully completed 1) Refurbishing and tenant improvement projects, 2) Implementing scheduled maintenance programs, 3) Providing emergency service platforms and 4) Increasing the visual integrity of the facilities with coordinated janitorial and maintenance service programs.